Whereas the majority of our feedback has been positive, like any company, we also drop the ball from time to time. Sometimes our deliveries have been delayed, sometimes our product does not meet our standards and sometimes, well, we just get it wrong.
A recent experience with an unhappy customer highlighted just how important clear communication is. All that it took was open dialogue to clear up the confusion with regard to the process and to resolve the situation.
Online shopping is a very particular process. From customer expectations; product presentation and the overall experience. It can be a daunting process for some, and although we try to make it as smooth as we can, there might still be a bump along the Start My Car road.
When it does come down to the challenges– we try and deal with it as quickly and as efficiently as we can. Feedback is taken in constructive ways to improve certain procedures and processes. It is also an open platform to bring issues to the forefront that we were not necessarily aware of to start with.
An observation that we have made, and that we wanted to share is that sometimes the solution to the problem is more simple than you might think. In cases where you might find yourself frustrated or simply in need of an explanation or need help, we urge you to contact us. This is how we will be stronger, together. And this is how we will improve our offering to you.
In times gone by, companies tried to project an image pf perfection. Whereas this might have been possible in an era before online shopping and social media, this is not possible today. In the case of Start My Car, it is also not an aspiration. We know that as much as we try, we will make mistakes and like in any real relationship, we might to accept that even if we do our best, that it might, sometimes, not be good enough.
One thing that we are certain of is that we will continue to learn from our mistakes and that we will endeavour to improve our product offering and our efficiency.
In order to help us improve, let us know:
- What we should continue doing
- What we should stop doing
- What we should start doing
More importantly, let us know if there is some way in which we can help you.