The holidays are over! At Start My Car 2019 is in full swing.
There’s lots to look forward to in the coming months but before we do that, let’s take a moment reflect on 2018 and to note our achievements and astounding growth.Some highlights from the last few months
• Mid May 2018 we started on a project to catalogue and to image our products. At that point we had approximately 5000 items on the site, by the end of November we were sitting on approximately 20 000
• Mid July in a moment of insanity we decided to send this weekly newsletter. The idea was to keep our customers informed, offer deals and provide some entertaining and informative weekend reading. By year end, 24 jam packed issues found their way into thousands of mailboxes country wide. In addition, printed versions were included in every order sent out and the feedback has been tremendous.
• We not sure who takes credit, but at last minute we included a picture of a Voltage regulator in our first newsletter with the question “what is this?” and offered a prize of R250, thus guess the part was born. Customers and social followers wait eagerly for this to be posted every week. Within the first hour, hundreds of comments, shares and entries are received.
• September saw the beginning of our Force Tool Trolley competition. Included in this was an industry survey for additional entries into the competition. Entries and surveys flooded in on a daily basis. By the time the competition was up we had received thousands of entries and completed surveys. These responses have given us amazing insight into the industry. Of course compliments are due once again to Benjamin Hendricks on winning.
• Most importantly our customers are happy! This is ensured by our first class sales office, efficient warehouse team and speedy deliveries by our in house and courier delivery service. Our product is fairly priced and good quality.
I would like to be a little self-indulgent for a moment and thank a few members of our team, Kaylee Marnitz, Kivi Smith & Meryke Thysse, who make sure that the magic at Start My Car continues to dazzle.
2019 will see a focus on workshop and trade. We are thrilled to now have a collection point within the Argus Motor Company Shop. Lessons are being learned, efficiencies are being implemented. And already great things are happening.On the technical side, cross referencing part numbers has always been a sticking point and issue. We have started a project to cross reference all our items with the OE number. Search results will be more accurate and parts will be easier to find.
Together with our market place partners; Takealot, Bid or Buy and Pricecheck, we are constantly working on increasing the range and offering, running deals and reaching customers across South Africa. Growth online is exponential and the potential is massive.
At Start My Car we pride ourselves on customer service and are committed to supplying Quality Parts and Accessories to all our customers. Mostly, we value you, our customer. I wish us all, compliments of the season and all the best for 2019