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12
Apr
As the South African ecommerce landscape continues to grow and in many regards flourish, the demand for improvement and customer experience is evident.
There have been many new exciting online shopping destinations pop up due to the influence of Covid19, however many of them, well in my opinion, have under delivered.
There may be a twofold reason for that. One, the big ecomm ‘giants’ just own the online space and web traffic and that is not going to change anytime soon, and secondly a lot of the ‘newer’ ecomm businesses out there do just not have the resources and capital to sustain a high level of customer service and delivery.
In that breath I would like to point out the huge growth in collection points for ecommerce orders popping up all over the country. Many avid shoppers have enjoyed the influx of reliable pick-up points, open generally Mon-Sat and well placed geographically to ensure swift and simple collections. South African Ecomm powerhouse Takealot.com have 25+ pick up points alone setting the pace for what is sure to be an essential service requirement when selling online.
But why collect yourself?
Well in many regards a lot of consumers are not willing to wait, we want our purchases as soon as possible and if it means I need to jump in a car, albeit to walk into a pick up point close by, it is worth not having to spend a few extra days waiting for the bell to ring.
And of course, cost.
If you’re cart does not add up to the ‘free delivery threshold ‘offered by the visited website or you are buying smaller ‘lower cost’ single products it may be in the interest of your pocket to collect the item at one of these points.
That being said, we at Start My Car are working everyday to ensure the best customer experience possible and in doing so have opened our own pick-up point for fast effective online orders and of course a warm smile to great you at the door, not mention the years of experience within our team to assist you with all your automotive a to z.
So don’t let the increased petrol price get you down, rather shop some of this week’s top sellers, and don’t forget, if you are in the area, you can pick it up.
MOTORIST REPAIR KIT - PX403L (DOE)
STEERING WHEEL COVER - SWC201B (X-APPEAL)
