At Start My Car we want you to be 100% satisfied with your purchase.

We want you to buy what you love and love what you have bought. That’s why we want to make the returning process as simple and hassle- free as possible.

If you wish to return a product we will arrange for it to be collected from you.

How to return:

Click here to contact us and we will set up a return ticket for you.

Wait! Before you return!

Experiencing some difficulty with your product? If you are experiencing difficulty with a product, kindly contact us for assistance before creating a return ticket.


Standard manufacturers warranty on all products sold through our website unless otherwise specified.


Why are you returning the product?

The product was not what you ordered: 
Return item within 7 days of delivery for a full refund or exchange. The returned product needs to be sealed in its original, undamaged packaging and it must have not been used.

We will pay for collection and should you chose a replacement we will also cover the cost of the delivering the correct item.

You just don’t love it or changed your mind: 
Return item within 7 days of purchase for a full refund or replacement, it’s up to you.

The returned product needs to be sealed in its original, undamaged packaging and it must have not been used.

We may charge you a shipping fee

Faulty product: 
During warranty period, items will be repaired, exchanged, replaced or refunded.

We will pay for the collection of your item and if we exchange or replace we will pay for the delivery to you.

Promotional items: 
Returns of products which came with free promotional item: 
If you received a free item together with your purchase, when returning and requesting a refund we would need you to also send back the free item.

Returns of free promotional items: 
Free promotional items will be replaced as long as stock lasts. No refunds will be issued for free promotional items. Shipping costs will be on you.

How to return items?

  • To create a return ticket, click here to contact us and explain your reason for return.
  • We will authorise the return.
  • Once we receive the unit we will evaluate the condition of the product and packaging.
  • We will then confirm if the product will be repaired, exchanged, replace or refunded.
  • As per our return policy we may deduct the collection fee from your refund.

How long does this process take?

We will endeavour to have your return and refund sorted out as quickly as possible. Start My Car reserves the right to change this policy at any time.