Our aim is for you to be completely satisfied with your Start My Car experience and we will do whatever it necessary to make that happen. 

If you are experiencing any difficulties please look through our FAQ. If your issue is not dealt with click here to contact us

 

    • Do I need to register to purchase on Start My Car?
      • No, you do not need to register to purchase on Start My Car
    • How do I register on Start My Car?
      • You can register by clicking here 
      • We will need your name and email address
      • Alternatively, you can register using one of your social accounts such as Facebook or Twitter
    • How do I redeem a promo code?
      • Shop as you regularly would.
      • Go to checkout as you regularly would.
      • Copy the promo code into the "discount" field and click Apply.
      • Click here to see a graphic instruction
    • How long does it take to process my order?
      • Your order will be processed within 24 hours if ordered Monday - Friday.
      • All orders that are placed from 12:00pm on Friday - Sunday will be processed on the following Monday
    • How long will it take for my order to be delivered?
      • Your order will be shipped with a Courier company once it has been processed.
      • If you live in Gauteng or a major city such as Durban, Bloemfontein, Nelspruit etc, your order should be delivered within 24 hours once shipped
      • If you live in a major city in the Eastern or Western Cape, your order should be delivered within 48 hours once shipped
      • If you live in an outlying area, your order can take from 72 hours to a week to be delivered.
      • Click here to see our Delivery Policy
    • How much does the delivery cost?
      • There is no delivery charge for all orders above R250
      • There is a R50 delivery charge on all orders below R250
      • Click here to see our Delivery Policy
    • Can I cancel my order if I change my mind
      • Yes you can. If it has already been shipped you might be charged a shipping fee
      • Click here to see our Returns Policy
    • Can I return my order if I change my mind?
      • Yes you can. Within 7 days of receiving the item, as long as the item is still sealed in its original packaging. 
      • You might be charged a shipping fee
      • Click here to contact us and we will arrange collection
      • Click here to see our Returns Policy
    • What if my item is damaged?
      • Click here to contact us and we will arrange collection
      • Once the item has been evaluated, we will process your refund. 
      • Click here to see our Returns Policy